1. Overview

As a provider of cloud-based management software for libraries and self-study centers, ParikshaPro offers monthly or annual subscription plans. This policy outlines your rights for cancellations and refunds in accordance with Indian laws.

2. Subscription Billing

• Clients are billed in advance on a monthly or annual basis
• Invoices are auto-generated and shared via email

3. Refund Eligibility

We issue full or partial refunds under these conditions:

• Technical failure on our platform causing complete inaccessibility.
• Duplicate or erroneous billing.

4. Non-Refundable Scenarios

• No refund for unused days in an active subscription.
• No refund for user errors or institution-side mismanagement.
• No refund for annual subscriptions after 15 days unless platform failure occurs.

5. Refund Process

To request a refund:

• Email: support@parikshapro.com with order ID, reason, and invoice.
• Refunds will be processed and credited within 7–10 business days.
• Credited to the original method of payment.

6. Termination by Us

We reserve the right to suspend or terminate accounts for:

• Violation of terms of service
• Misuse of platform
• Non-payment after reminders

In such cases, refunds will not be issued unless required by law.

7. Contact